Privacy Policy

Last Updated: June 26, 2026

1. Introduction

Welcome to Homezyy ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

Homezyy is a home services platform that connects customers with verified service providers for cleaning, repair & maintenance, plumbing, and electrical services across India.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration:

• Name, email address, phone number
• Home or service address
• Payment information (credit card, bank account details)
• Profile photo and personal identification (for service providers)
• Tax identification numbers (for service providers)
• Insurance and licensing information (for service providers)

Service Requests:

• Location and address information
• Service type and descriptions
• Preferred dates and times
• Special requirements or preferences
• Photographs or media related to services

Communication:

• Messages between customers and service providers
• Support tickets and correspondence with our team
• Feedback, reviews, and ratings

Payment Information:

• Billing address
• Transaction history
• Payment method details (processed securely via third-party processors)

2.2 Information Collected Automatically

Location Data:

• GPS location (with your permission) for service provider matching and real-time tracking
• IP address and general location derived from device settings

Device Information:

• Device type, operating system, and browser type
• Device identifiers and advertising IDs
• Mobile network information

Usage Data:

• Pages or features accessed
• Time and duration of visits
• Search queries
• Actions taken on the Platform
• Clicks and interactions

Cookies and Similar Technologies:

• Session cookies for authentication
• Tracking pixels for analytics
• Web beacons for performance monitoring

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Matching customers with service providers
• Processing service requests and payments
• Facilitating communication between users
• Tracking and monitoring service delivery
• Quality assurance and customer support

3.2 Account Management

• Creating and maintaining your account
• Verifying user identity and preventing fraud
• Enforcing our Terms of Service
• Responding to account inquiries

3.3 Communication

• Sending transactional notifications (booking confirmations, receipts, updates)
• Providing customer support
• Sending promotional offers and newsletters (with your consent)
• Important updates about our Platform

3.4 Analytics and Improvement

• Understanding user behavior and preferences
• Improving Platform functionality and user experience
• Developing new features and services
• Conducting market research

3.5 Safety and Legal Compliance

• Preventing fraud, abuse, and illegal activity
• Protecting user safety and security
• Complying with legal obligations and court orders
• Enforcing contractual agreements

3.6 Background Checks

• Conducting background checks for service providers (where applicable)
• Verifying professional credentials and licenses
• Ensuring user safety

4. How We Share Your Information

4.1 Service Provider Sharing

• Customers' location, service details, and contact information are shared with matched service providers
• Service providers' name, rating, reviews, and contact information are shared with customers

4.2 Third-Party Service Providers

We share information with vendors who assist us:

• Payment processors: Google Pay, Paytm, Razorpay (for payment processing)
• Background check and identity verification services
• Cloud hosting providers
• Customer service platforms

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our legal rights and safety
• Protect user safety and property

4.4 Business Transfers

If our company is acquired, merged, or sold, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 Aggregated Data

We may share anonymized, aggregated data that cannot identify you personally with third parties for analytics, marketing, and research purposes.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for sensitive data at rest
• Secure password hashing algorithms
• Regular security audits and penetration testing
• Access controls and user authentication
• Firewalls and intrusion detection systems

5.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

5.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Service request data is typically retained for 12 months after service completion. Payment records are retained for 7 years according to Indian tax and compliance requirements (GST, Income Tax Act). You can request data deletion subject to legal and operational requirements. Chat/messaging data between users is retained for 90 days post-service and then deleted, except in cases of disputes or complaints which may be retained for up to 2 years.

5.3 Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights and Choices

6.1 Access and Portability

You have the right to:

• Request a copy of your personal information
• Receive data in a portable format
• Understand how your data is used

6.2 Correction and Deletion

You may:

• Update or correct account information
• Request deletion of your account and associated data
• Opt-out of non-essential data collection

6.3 Marketing Communications

You can:

• Unsubscribe from promotional emails via the link in our messages
• Adjust notification preferences in your account settings
• Opt-out of push notifications

6.4 Location Services

You can:

• Disable location services in your device settings
• Revoke location permissions through your app settings
• Use the Platform with limited functionality without location access

6.5 Cookies

You can:

• Clear cookies through browser settings
• Disable non-essential cookies
• Use Do Not Track signals (browser-dependent support)

7. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

8. Regional Privacy Rights and Indian Compliance

8.1 Digital Personal Data Protection Act (DPDP), 2023

Homezyy complies with the Digital Personal Data Protection Act, 2023, which is the primary privacy framework in India. Under DPDP, you have the right to:

• Know what personal data is being processed
• Correct inaccurate or incomplete personal data
• Erase your personal data in certain circumstances
• Access and obtain a copy of your personal data
• Lodge a complaint with the Data Protection Board of India

8.2 Information Technology Act, 2000

We comply with the provisions of the Information Technology Act, 2000, including:

• Data protection and confidentiality requirements
• Security obligations
• Handling of sensitive personal data
• Response to legal notices and government requests

8.3 Reserve Bank of India (RBI) Guidelines

As our platform processes payment information:

• We comply with RBI guidelines on payment systems
• Payment data is processed only by RBI-authorized processors
• We follow Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements

8.4 Your Rights Under Indian Law

As per DPDP and IT Act, you have the right to:

• Access your personal data at any time
• Request corrections or updates to your data
• Request deletion of your data (subject to legal obligations)
• Lodge complaints with the Data Protection Board of India
• Know how your data is being used and with whom it is shared

To exercise any of these rights, please contact us at homezyysupportdesk@gmail.com with your request details.

9. Third-Party Links and Services

Our Platform may contain links to third-party websites and services not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

10. Cookies and Tracking

10.1 Cookie Types

• **Essential Cookies:** Required for Platform functionality
• **Analytics Cookies:** Help us understand user behavior
• **Marketing Cookies:** Enable personalized advertising
• **Preference Cookies:** Remember your settings

10.2 Cookie Management

Most browsers allow you to:

• Refuse to accept cookies
• Delete cookies automatically when you close your browser
• Be notified when a cookie is set

Disabling cookies may limit Platform functionality.

11. Data Processing in India

Since Homezyy operates only within India, your personal data is processed and stored within Indian territory in compliance with the Digital Personal Data Protection Act, 2023. We store data on secure servers located in India and do not transfer your data outside the country for processing, except where legally required by court orders or government authorities.

12. Categories of Personal Data Collected - India Disclosure

In compliance with the Digital Personal Data Protection Act, 2023, the following categories of personal data are collected:

Identifiers and Contact Information:

• Name, email address, phone number
• Home address and service location

Financial Information:

• Payment method details
• Transaction history
• Billing information
• Tax identification numbers (for service providers)

Biometric Information:

• Photo identification and profile pictures
• For service providers: government-issued ID scans

Location Information:

• GPS coordinates during service delivery
• Address information for service matching

Professional Information (for Service Providers):

• Service provider credentials and licenses
• Professional certifications
• Experience and qualification details
• Background check results

Behavioral Information:

• Service preferences and history
• Ratings and reviews
• Usage patterns on the Platform
• Communication records

Purposes for Collection and Processing:

• Service delivery and matching
• Payment processing and financial reconciliation
• Background verification and safety
• Legal and tax compliance
• Fraud prevention and security
• Customer support
• Platform improvement and analytics

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Updating the "Last Updated" date
• Sending you an email notification
• Requiring your consent if required by law

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: homezyysupportdesk@gmail.com

Mailing Address:

Homezyy

Sathupally, Khammam

Telangana 507303

India

Response Time: We aim to respond to all privacy inquiries within 30 days.

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Additional Sections for Home Services Platforms

A. Worker Classification and Data

For independent service providers using our Platform:

• We do not classify service providers as our employees
• We do not provide employment benefits
• Service providers remain responsible for their own taxes, insurance, and compliance
• We facilitate connections but do not control service delivery methods
• Background check results are shared with customers for safety
• Professional credentials and certifications are verified and displayed

B. Customer and Service Provider Safety

We implement safety measures including:

• Background checks for all service providers (mandatory before activation)
• User identity verification for both customers and service providers
• In-app communication to protect contact information and privacy
• Ratings and review system for accountability
• Emergency contact protocols
• Incident reporting mechanisms
• Verified professional credentials display

C. Location Data Specifics

For home services, location data is critical to our operations:

• Customer address is shared with service provider upon booking confirmation
• Real-time GPS tracking is enabled during service delivery to monitor progress
• Service providers and customers can track location during the service
• Location data is retained for 12 months after service completion for dispute resolution and quality assurance
• GPS data is used only for service matching, delivery coordination, and safety
• Customers can disable location sharing, but this may limit service provider ability to reach their location accurately
• Historical location data is anonymized and deleted after the retention period

D. Payment and Financial Data

• All payment processing handled by authorized third-party processors: Google Pay, Paytm, and Razorpay
• These processors are PCI-DSS compliant and meet RBI guidelines
• We do not store full credit card numbers or sensitive payment details
• Payment disputes handled through secure channels and in compliance with RBI regulations
• Invoice and receipt data retained for 7 years (GST and Income Tax Act compliance)
• Refunds and billing adjustments tracked and logged for audit purposes
• UPI and other payment method data processed securely through authorized channels

E. Dispute Resolution and User-Generated Content

• Disputes documented and retained for resolution
• Messages between users kept for 90 days post-service
• Reviews and ratings kept permanently (anonymized upon deletion)
• Photographs of completed work retained with service record
• Users can request content removal in limited circumstances

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Appendix: Glossary

Personal Information: Any information that identifies you or can be linked to you.

Processing: Any operation performed on data, including collection, use, storage, and deletion.

Data Controller: The entity that determines how and why data is processed.

Data Processor: A third party that processes data on behalf of the controller.

Consent: Your voluntary, informed agreement to data processing.

Legitimate Interest: Our business need to process data where it's not based on consent.

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